We identified the following three key themes to compare how the medical students in the sample expressed empathy towards medical simulators in simulated settings and patients during clerkship: (1) emotional activation, (2) procedural thinking, and (3) perspective on patients. In addition, we constructed a conceptual framework to organize these themes, as shown in Figure 1, which are described in more detail as follows:
- emotional activation: from “play-acting” in the simulated environment to emotional engagement in the complex clerkship;
- procedural thinking: from results-oriented process thinking to understanding differences among patients; and
- perspectives on patients: from a task-oriented localized view to empathetic care for patients as a whole.
[Insert Figure 1]
Emotional Activation: From “Play-Acting” in the Simulated Environment to Emotional Engagement in the Complex Clerkship
Although simulation-based learning aims to recreate clinical settings as realistically as possible to offer learning opportunities, the simulated environment cannot fully replicate real clinical situations. During these exercises, students followed a procedural routine. When they were interviewed about simulation learning and simulation-based assessments, every participant used the term “performance.” For example,
"Our teacher told us to care for patients, so we incorporated that into our performance, something like that" (1-2).” "When doing it on a model, it doesn’t feel very real, like I'm acting" (1-5).
“When working on a dummy during simulation, we just perform the action of covering them with a blanket because that’s required but not to protect their privacy or prevent them from getting cold as doctors will do on real patients” (1-2).
Moreover, because actions performed in the simulations did not have real clinical consequences, students often focused more on completing the exam and meeting assessment criteria, reinforcing a procedural mindset. For example, when examining a prosthetic arm, as the students knew that the arm would not feel pain, they did not develop empathy for it. However, in an attempt to meet the humanistic care requirements of the exam, they behaved as if they understood the feelings of the patients. They chose different ways to demonstrate this understanding. Some students reported directly to the examiner in the third person (e.g., in 2-5, "I told the patient that the wound might hurt and advised her to rest"). Others spoke to the simulated patient in the first person as if they were talking to a real patient (e.g., in 2-3, "Your wound is healing well, with no discharge or complications"). Students’ performance level also varied. For example, during an emergency simulation with a dummy, some students showed tension by anxiously shouting "Zhang, Zhang, what happened?" while patting the dummy's shoulder (2-2). Others expressed tension with repetitive phrases such as "Sir, sir, are you okay?," while some students calmly asked "Sir, can you hear me?" (2-6).
However, the medical students commonly recalled feeling nervous during their first clinical procedures on real patients. Although the students in their fifth-year clerkship phase had typically performed only low-risk procedures, many of them had practised these procedures during simulation-based learning. The nervousness stemmed mainly from the fear of harming the patient or causing a direct adverse outcome. Examples of this fear included the following: "The C-section incision in obstetrics is large, and I was afraid of hurting her" (1-2); "Afraid of damaging the birth canal" (1-4); "Sometimes when clamping cotton balls, I'm afraid I might accidentally hurt the patient's wound" (1-5); "I hadn’t operated on a real person before, and I was afraid it would hurt them a lot" (1-6); and "I had never tried it on a real person" (1-3). There was also concern about breaking the sterile field, potentially harming the patient indirectly, as follows: "I was afraid of contaminating the sterile field" (1-2), "I'm most worried about contamination" (1-6), and "I didn’t dare move, didn’t dare touch... the most important thing is you can’t touch anything, or you’d have to stop because you'd have violated the sterile field" (1-6).
Unlike in simulation practice, where there are no real clinical consequences, this anxiety is common in real clinical settings but does not usually hinder students’ performance, and it typically fades after students perform a few procedures on real patients.
Procedural Thinking: From Outcome-Oriented Process Thinking to Understanding Differences among Patients
As the medical school required the students to demonstrate empathetic care, students often performed to show that they understood the situation or symptoms that simulated patients were experiencing. We identified two kinds of performance, "one-person show" and "two-person show".
In "one-person shows", the students worked with simulated dummies, prosthetics, or silicone models; these devices did not provide feedback, and the students needed to follow a set procedure to show their clinical skills. In these circumstances, we observed that students inevitably "forgot steps". During an emergency resuscitation exam, all four students correctly answered that the patient’s head should be tilted back, but when faced with a dummy whose head was elevated by a pillow placed there by the examiner, only one student (2-8) removed the pillow. During wound dressing exams, students used contaminated forceps to pick up sterile cotton balls (2-3), touched sterile cotton balls with their fingers (2-4), and placed scissors on a sterile tray (2-16), failing to adhere to sterile techniques. However, when asked about wound dressing and suture removal in real clinical settings, all the interviewees emphasized the importance of "not breaking sterile principles".
In "two-person shows", standardized patients (SPs) could respond to students' questions and actions during physical exams and medical history interviews. In these cases, the students could pick up "exam clues" from the SPs’ responses and adjust their answers accordingly. The forgetting that occurred in the one-person show was less common in the two-person show. During the observations, the same medical student at the same exam station, requiring both a simulated chest organ and interaction with an SP, asked the SP questions such as "Does this hurt?" and said, "Please try to relax" while examining the SP, but when examining the simulated organ, the student proceeded without interacting, simply reporting the results as follows: "No swelling in the breast, some discharge from the right nipple" (2-9). Similar situations were observed with other students (2-15). As one student explained, "I needed to do an axillary dissection, and for that, the patient's arm must be positioned a certain way, but my model didn’t have an arm, so I completely forgot to position it and just proceeded with the operation" (1-2). Other interviewees shared similar experiences, such as "It feels more real and flows better when working with a real person than on a model" (1-5).
Unlike simulation-based learning, clerkship required students to face actual patients rather than standardized models and patients. Each patient was unique, differing significantly from those in simulated scenarios. Consequently, the students had to adapt their procedures accordingly.
First, there was a difference between equipment and real people. Procedures on models were more rigid because the equipment could not fully replicate the complexity of real-life situations. For example, during urinary catheterization, the catheter stayed fixed once inserted into a model, but when the procedure was performed on a male patient, it could bounce back if it was not fully inserted (1-5). The models were standardized, but in real patients, factors such as subcutaneous fat (1-2), tissue growth (1-1), and pain tolerance (1-6) differed, requiring adjustments in the procedure. For example, the students might need to double check whether the catheter is inserted correctly. Clinical complexities could include issues such as tightly tied suture ends that were difficult to remove, causing the patient to cry out in pain (1-2), or a tightly adhered adhesive causing discomfort, requiring the student to slow down and reassure the patient (1-6). Although the assessment requirements were well defined in the simulations, in real clinical practice, students needed to interpret imaging data before performing a procedure, such as determining the location of pleural effusion for a thoracentesis, with one student stating that "The models are too rigid for this" (1-4).
Furthermore, in clinical settings, students needed to account for patient preferences. Patients were no longer passive objects of operation but could ask questions, and students could not predict what they would ask, leading to unexpected scenarios. For example, while performing suturing on a thyroidectomy patient, since the wound was on the neck—a visible area—students needed to perform subcutaneous suturing, which was a more difficult technique than what they had learned (1-8). During a lumbar puncture, a patient might express discomfort, prompting the student to stop and seek help from their supervisor (1-1). Although the students had learned how to take medical histories, in real clinical settings, patients’ responses might not follow the logical sequence from class. As one student noted, "They jump from one topic to another, and suddenly, you don’t know what to ask anymore" (1-2).
Students could also learn from their clinical instructor, especially when they entered the clinical setting at the beginning, knowing little about how to comfort patients and provide care. As one student stated,
“My instructor will tell me to consider patients’ status and show me how to do this. Sometimes, patients express concerns about being unable to afford medical expenses. The instructor will keenly pick up these details and introduce them to medications that qualify for higher medical reimbursement. This way, patients can feel less worried about the financial burden. Then, I will know how to deal with similar circumstances” (1-2).
Perspectives on Patients: From a Task-oriented Localized View to Empathetic Care for Patients as a Whole
In clinical practice, the medical students often shifted between focusing on "local" and "global" perspectives while treating patients. Clinical procedures were divided into steps, with different tasks requiring different perspectives.
In the operating room, only the area being operated on was exposed, with the rest of the patient’s body covered by sterile drapes. The procedure itself was performed on localized tissue, and students adopted a highly focused, localized perspective. For example, as one student noted, "You only see the exposed part needed for the surgery, which could be just a section of the abdomen, and at that moment, you’re really only seeing tissue, not the whole person" (1-5). This localized perspective became more prominent during processes such as cutting and separating tissues as follows: "When I saw the thyroid gland being cut away, I felt an even stronger sense of focusing on just that small area" (1-7). This is a process of "targeting the problem”, where a specific lesion is removed, and as a result, other symptoms caused by the lesion also improve (1-8).
However, once the surgery was complete and suturing began, the students shifted to a more global perspective, focusing on restoring the patient’s body to its original state as follows: "As I sutured each layer back together, I gained a sense of wholeness" (1-7). Suturing was seen as a way to return the patient to as close to normal as possible. Thus, "The goal is to help the patient’s overall condition recover as much as possible" (1-7).
How did students switch between focusing on the local and the global? One student offered the following analogy: "It’s like being familiar with a school—you know exactly where you are at any given moment while walking from your dorm to the cafeteria, but in the moment, you’re focused on walking and watching the people and cars around you" (1-8). During local procedural tasks, their attention was turned to the patient’s tissues and organs. For medical students with limited experience, even this local information could be overwhelming, making it difficult to focus on anything else. Although they understood that the patient was a whole person, during the procedure, they tended to "not think about it too much" and "empty their minds" (1-8).
Additionally, patient feedback reminded the students to view the patients as whole persons rather than just body parts. All the respondents noted that when changing bandages or removing sutures in the ward, it was impossible to treat the patient as a disjointed part. Simulation equipment may have mimicked only specific body parts, but in real clinical practice, the surrounding environment and patient reactions also influenced the students. For example, while a medical student was changing a dressing on the inpatient ward, a patient might complain of pain, and nearby patients might watch nervously (1-2). Furthermore, the protocols of the clinical environment encouraged students to view patients holistically. While students were suturing in the operating room, external cues such as hearing the patient’s heart rate monitor or monitoring equipment might remind them of the patient’s overall condition. During simulations, however, multiple students might work on a model at the same time, diminishing the sense of a real clinical environment (1-8). In simulations, students focused solely on the technical task, but with real patients, considerations such as presurgery evaluations and postop care also made students aware of the need for aesthetic suturing to improve patient outcomes.